Responsible Gambling

We take responsible gambling seriously. At Spintropolis we aim to make sure play stays safe and under control by giving clear information and practical tools. Our goal is to help customers manage their activity, recognise when to take a break, and find support when needed.

Player protection principles

We promote responsible play through transparency, easy access to controls, and prompt support. We expect all players to act responsibly and to comply with age and account rules. We won’t encourage chasing losses or risky behaviour and we will act if we detect patterns that suggest harm.

Activity-control tools

To help manage play, we provide a range of account tools you can enable at any time. These include deposit limits, session time limits, automatic reality checks, and the option to request time-outs or self-exclusion. You can set most controls directly in your account settings or by contacting our support team.

Deposit limits

Players can set daily, weekly, or monthly deposit limits to control how much they add to their account. Limits are applied instantly once confirmed and can be lowered immediately. Increasing limits may require a waiting period for safety reasons.

Loss limits and time limits

Loss limits let you restrict net losses over a set period. Session time limits and reality-check alerts help you keep track of how long you’ve been playing. These tools are simple to enable and can be adjusted through your account.

Self-exclusion and account breaks

If you need a longer break, you can request a temporary time-out or permanent self-exclusion. Time-outs usually run from 24 hours up to 30 days. Self-exclusion will close access to your account for the agreed period and stop marketing communications. To start either process, use the account responsible gambling area or contact support.

Signs of problematic behaviour

Watch for warning signs such as chasing losses, spending more than planned, borrowing to gamble, hiding activity from friends or family, or neglecting work and responsibilities. If you notice these behaviours in yourself or someone close to you, consider using our controls or seeking outside help.

Practical tips to stay in control

Set a budget before you play and stick to it. Use deposit and loss limits, schedule regular breaks, and avoid gambling when stressed or under the influence. Keep account details secure and don’t share access with others. If you feel unsure, pause play and review your limits.

Professional help and support organisations

If you need extra support, contact your provincial problem gambling helpline or established organisations such as ConnexOntario, Gamblers Anonymous, or the Centre for Addiction and Mental Health (CAMH). These services offer confidential advice, counselling, and treatment referrals across Canada.