Terms and Conditions

This page sets out the rules that govern use of Spintropolis. It explains the relationship between our company and people who register and play on the site, and describes the basic rights and responsibilities we expect from each other. By using the platform you agree to follow these Terms and Conditions, our Privacy Policy, and any additional rules that apply to specific promotions or services.

Account responsibilities

You are responsible for maintaining the accuracy and security of your account details. Keep your login credentials private and notify us immediately if you suspect unauthorised access. You must provide truthful information during registration and update it whenever details change. We may suspend, restrict, or close accounts where false information is provided, where multiple accounts are detected, or where account activity suggests abuse of the platform.

Eligibility requirements

To register and play you must meet the minimum legal age for gambling in your province or territory. You must also be resident in a jurisdiction where our services are available and not otherwise prohibited by law. We reserve the right to refuse registration or limit access for anyone who does not meet these eligibility requirements.

Acceptable platform use

Use the site for lawful, personal gaming only. Prohibited behaviour includes collusion, attempting to manipulate game outcomes, money laundering, using automated tools to play, and attempting to bypass geographic or security restrictions. Repeated or severe breaches may result in immediate account closure and forfeiture of funds pending investigation.

General bonus and promotion rules

All bonuses, free spins, and other promotions are subject to specific terms displayed on the promotion page and to these general rules. Promotions are limited to one per player, household, or device unless stated otherwise. Wagering requirements, maximum bet limits while wagering, eligible games, game contribution percentages, and expiry periods are set for each offer. We may withhold or void bonuses and related winnings where we reasonably suspect misconduct or abuse of promotional terms.

Deposits and withdrawals

Deposits must be made using an accepted payment method and in the currency selected at registration. Withdrawals are subject to verification checks and identity documentation as required under our account verification procedures. We may place holds on withdrawals until required documents are provided and reviewed. Transaction processing times, limits, and any fees are set out in the cashier and may vary by method.

Dispute resolution

If you have a dispute, contact customer support first so we can review the matter. We will aim to resolve issues promptly and fairly. If a resolution cannot be reached through support, we may refer the case to an independent third-party for review in accordance with applicable law. You agree to co-operate with any investigations into account activity or disputes.

Updates to Terms and Conditions

We may update these Terms and Conditions from time to time. Material changes will be communicated by notice on the site or by email where appropriate. Continued use of the platform after changes are posted constitutes acceptance of the revised terms. If you do not agree with updates you should stop using the service and close your account.