Privacy Statement

This Privacy Policy explains how Spintropolis collects, uses and protects the personal information you provide when you register, play or interact with our online casino services in Canada. We take your privacy seriously and set out below the categories of information we process, how we use it, who we share it with and how you can exercise your privacy rights.

Types of data we collect

We collect information needed to operate your account and provide our services. This includes personal data, technical data and transactional records.

Personal data

Personal data covers information you give us directly when registering or verifying your account - for example full name, date of birth, contact details, address and government-issued ID where required for verification (KYC). We also collect payment details required to process deposits and withdrawals. Sensitive financial data is handled by our payment partners and only stored or processed as strictly required for transactions.

Technical data

Technical data includes your IP address, device type, browser and operating system, language settings, and log information about your sessions. We use cookies and similar tracking technologies to remember preferences, keep you logged in and measure site performance.

Transactional data

Transactional data covers your deposit and withdrawal history, game activity, bets, wins and losses, responsible gambling settings and customer support communications. We keep records to administer accounts, resolve disputes and meet auditing or compliance needs.

How we use your information

We use data to create and manage your account, process payments, confirm identity, prevent fraud, comply with legal requirements and improve service stability. With your consent we may also use contact details to send account updates or marketing communications. Marketing communications can be opted out of at any time.

Data protection practices

We implement appropriate technical and organisational measures to protect information from unauthorised access, loss or misuse. This typically includes encrypted connections (HTTPS), access controls, regular security reviews and secure storage. Third-party service providers who process data on our behalf are required to maintain adequate security standards.

Cookies and tracking technologies

We use cookies for essential site functions, analytics and advertising. You can manage cookie preferences through your browser or our cookie settings. Disabling certain cookies may affect functionality, such as staying signed in or personalised settings.

Information sharing and third parties

We may share data with payment processors, game providers, fraud prevention services, analytics vendors and legal or regulatory authorities when required by law. Service providers are only given the information necessary to perform their role and are contractually bound to protect it.

User rights - access, correction and deletion

You have the right to request access to, correction of or deletion of your personal data, subject to legal or operational limitations (for example, records we must retain for anti-money laundering or tax obligations). To make a request, contact our support team at [email protected]. We will verify your identity before responding and will aim to address requests promptly.

Privacy policy updates

We may update this policy to reflect changes in law, service features or data practices. Material changes will be posted on this page and, where appropriate, we will notify registered users. Continued use of our services after updates constitutes acceptance of the revised policy.